Location: Tulalip, WA

Salary: $126,500-170,000

The Director of Retail Banking provides strategic leadership and operational oversight for the organization’s retail branch network. This role is responsible for driving growth, service excellence, employee development, and operational performance across multiple branches. The Director ensures the delivery of high-quality banking services, strong community engagement, regulatory compliance, and achievement of sales and profitability goals. This position serves as a key partner in shaping the long-term retail strategy for the organization.

Position Responsibilities:

• Develop and execute the retail banking strategy to enhance market share, deposit growth, loan portfolio expansion, and customer experience.
• Analyze local market dynamics in all regions; identify opportunities for network expansion and product penetration.
• Collaborate with executive leadership to set annual goals, budgets, and performance metrics for the retail network.
• Lead change management initiatives supporting technology enhancements, process improvements, and new retail programs.
• Provide leadership and direction to branch managers across multiple locations; ensure consistent execution of sales, service, and operational standards.
• Monitor branch performance, including financial results, service delivery, audit compliance, and employee engagement.
• Conduct regular branch visits across the region to assess performance, coach leaders, and support operational excellence.
• Ensure all retail operations meet regulatory, audit, and risk-management requirements.
• Oversee implementation of policies, procedures, and internal controls to minimize operational and compliance risk.
• Partner with Compliance, Risk, and Audit teams to maintain a strong internal control environment across the retail network.
• Develop, and retain high-performing branch managers and retail staff.
• Build leadership, coaching, and succession plans within the retail organization.
• Create an inclusive, collaborative culture aligned with organizational values.
• Performs other related duties as necessary or assigned.

Minimum Qualifications:

• Bachelor’s degree in Business, Finance, Management, or related field (or equivalent experience). Master’s degree (MBA or related discipline) preferred.
• 8–10+ years of progressive retail banking experience, including multi-branch or regional leadership.
• Background in digital transformation initiatives within a retail banking environment.
• Strong knowledge of banking regulations, deposit/loan products, and branch operations.
• Demonstrated success in sales leadership, business development, and team management.
• Proven ability to interpret financial statements, analyze performance trends, and drive results.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits:

• Competitive salary and benefit package
• Professional development opportunities
• Health, Dental and Vision Insurance
• Health Savings Account with company contribution
• Employer paid Short-term and Long-term disability insurance
• Employer paid Life Insurance
• 401(k) plan and matching
• RTD Eco Pass (Denver) / ORCA (Seattle)
• Pet Insurance
• Paid Time Off
• Volunteer Time Off

Company Culture:

“Native American Bank is a full-service community bank committed to meeting the financial needs of individuals, businesses, and non-profits within the Native American community and beyond. Our focus is on delivering a personalized banking experience that honors cultural sensitivities. Since our founding in 2001, our mission has been to empower Native American and Alaskan Native individuals, enterprises, and governments by providing affordable and flexible banking and financial services tailored to their unique goals.

We take pride in cultivating personal relationships with our customers while upholding the highest standards of professionalism. Our diverse range of services includes personal and business banking, lending solutions, and more, all designed to support our clients’ aspirations.

At Native American Bank, we go beyond traditional banking by encouraging our employees to engage in community service through our Mission in Motion program. We believe in giving back and nurturing a collaborative spirit among our neighbors. By joining Native American Bank, you play a crucial role in helping our community thrive while ensuring that our financial practices are guided by our cherished traditional values.”

Additional Information:

• Candidate must pass background check prior to hire.
• This position allows requires a 100% in-office schedule.

This Job Description describes the general content and requirements for the position. It is not an exhaustive statement of the essential functions, responsibilities, or requirements of the job; they may change from time to time and are dictated by the needs of the organization and the supervisor to whom the employee will report.

Our client is an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.